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Let your customers get through

Let your customers get through

Loxysoft Q is everything you need to convert Skype for Business to a full-scale contact center. Q has a simple interface, but is fully packed with advanced functions that give you the possibility of efficient customer service. Let your customers reach the right agent quickly.

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Loxysoft Q

Loxysoft Q is designed especially to develop your Skype for Business environment. Combining Skype for Business with Loxysoft Q can thereby replace your current telephony solution and function as a complete contact center. Loxysoft Q has a user friendly interface with easy log-in and log-out for the agents. The number of customers in the queue, call-back requests and the current wait time are shown here. You quickly get an overview of available resources and traffic to your contact center.

Advanced IVR with skill-based routing

Skype for Business-chat

Overview in real time and history reports

For web-based and mobile agents

Call recording

Extensive integration with Microsoft Dynamics CRM and Loxysoft WFM

Support for linking of several different locations and time zones

Loxysoft Q – for small and large companies

Loxysoft Q is suitable for businesses that currently have Skype for Business with voice functionality. Maybe you manage queues in another telephony system and want to improve the enterprise telephony solution and integrate your systems. Loxysoft Q combined with Skype for Business is suitable for large and small companies. It is a price-worthy alternative for a business that needs a simpler, but still well-functioning telephony solution.

Loxysoft Q Addons

Live View

Large-screen display of real-time data Read more

Live View is a visualization tool that shows relevant data on a large screen or on a single computer. The module is web based and can be reached anywhere you have access to the Internet. The information is customized to your company’s needs and the module also permits data from sources other than the Inbound Contact Center to be displayed.

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Q CRM

Loxysoft Q includes a module for easy integration with Microsoft Dynamics CRM. Read more

This module provides the following advantages:

• Own search fields can easily be added for full flexibility for search and actions

• Pop-up windows with up to five different standards or special units in Dynamic, such as accounts, contacts and cases

• Built-in libraries with the most common search questions

• For incoming calls, an event card is automatically generated with precompleted details, where the agents can easily add information with their own notes.

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Q OnCall

With Q OnCall, businesses that offer service outside regular hours, have customer agreements with various service levels or have on-call preparedness outside ordinary working hours receive an ideal add-on. Read more

With OnCall, you can create duty lists and distribute calls directly to the person on call. You can also send out reminders directly by text messaging (requires an SMS gateway such as Linus Message Gateway) or e-mail.

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Q Recording

With the recording module, you can record calls. Read more

The recordings are made automatically and can be played in the reports from Q or directly from the file. Q Recording is used to easily record calls to be used for training purposes.

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