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I want to be contacted

I want to be contacted

Inbound Contact Center

Need-adapted system for customer service and contact centers

With more than 25 years of experience in development, we know what is important at a contact center. In order for your company to be able to offer a professional customer service, you need a contact center tailored to your target group, customer and strategy. This is the starting point when we create the best solution for your company.

Why choose Loxysoft ICC?
  • ICC is an extremely flexible and scalable system
  • The ICC supports routing of all types of inquiry channels and tasks
  • Can be integrated with the market's leading CRM systems
  • Advanced built-in IVR
  • Built-in Sip Softphone
  • We guarantee a smooth start-up and fast support
  • You get access to the market's smartest tool for coaching - Playbook
  • With more than 25 years of experience in development, we are a safe and reliable partner

ICC: functions – what are your needs?

Loxysoft

How to use ICC

Inbound Contact Center fits companies that need professional handling of customer service in several channels with the possibility of adaptation down to the detailed level. Today, we have customers that use Inbound Contact Center with everything from 10 to 1,000 agents. Loxysoft Inbound Contact Center lets your company take customer service seriously and manages the customers in multiple channels in a flexible, stable and reliable way.

Loxysoft

Customized agent

The agent application is developed so that each department or agent has a customized user interface. With the built-in script tools, a customized environment is created so that the agent will be able to work efficiently. Settings can be adjusted down to a detailed level, such as placing the buttons where they best fit for the agent.

Loxysoft

Large-screen display of real-time data

Live view

A visualization tool that shows relevant data on a large screen or on a single computer. The module is web based and can be reached anywhere you have access to the Internet. The information is customized to your company’s needs and the module also permits data from sources other than the Inbound Contact Center to be displayed.

Voice recognition

IVR PLUS

IVR (Interactive Voice Response) Plus is integrated into our solution and is used to identify and collect data on the customer to put him or her in the right queue.

With IVR Plus, the customer can get help at any time of the day through self-service solutions. Today, IVR Plus manages 500,000 calls a day, mainly in the banking and insurance sectors.

E-sign

One of Loxysoft’s important cooperative partners is Scrive, which developed a service for electronic signing.
According to lawyers, it is just as secure as a physical signature. Scrive’s service is now a fully integrated part of Loxysoft Outbound Contact Center. This means that an agent can send an agreement for signing straight to a customer by e-mail or text message. You yourself choose whether you want to just use E-sign or you can offer the customers a choice between E-sign and a voice recording. (Scrive saves its data in the cloud within the EU).

Follow up with reports!

Loxysoft Inbound Contact Center is delivered with standard reports. Depending on your needs, the standard reports can be configured and extra reports can be ordered. The reports can be customized and provide information on agents, performance, queues and service levels, among other things. With a simple setting, the reports are automatically sent out by e-mail.

Agent Rapport

Provides information on how each individual agent (or team) performs. It shows the number of answered requests, processing time, time spent logging in and out, efficiency, breaks, and a full overview of both inbound and outbound calls.

Queue Report

Designed to see how traffic is handled in a specific queue. It shows the total number of requests and the extent to which they are processed, the number of requests that are either responded or that disappear, and the average waiting times.

Easy workforce management

User-friendly workforce management makes everyday life easier for everyone. Managers and coaches can streamline the workflow, and employees can be involved and influence their work situation. ProScheduler WFM is designed so that you and your team can understand and benefit from all the benefits of workforce management.

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