Standard

ProConnect

Omnichannel contact center in the clouds.

How it should be:

A contact center that understands your needs.

  • Simple scalability with endless potential
  • Connects all channels in one
  • 99.9% uptime guaranteed
  • Simple pricing
  • Supports your business processes
  • We guarantee to help you!

Functions

Connects all channels in one

ProConnect makes your conversations flow seamlessly through all channels. The result is an integrated, seamless and personal omnichannel experience for you and your customers.

Simple scalability with endless potential

Whether you are a small team with a couple of agents, or a large family of hundreds – our systems are auto-scale up and down, so you’ll never have to worry about that.

99.9% uptime guaranteed

We know that time can’t be wasted. That’s why we have built our platform on the most stable platform the net has to offer.

Quick start-up

We can get you started within minutes! A complete contact center can be configured in just one day.

Support for your business processes

Using our APIs, ProConnect will support and optimize your business processes through integrations with your customer or case management system.

A true cloud solution

ProConnect is built on the latest technology, designed for cloud security and scalability, with unlimited users, menus, queues and extensions. Your data is safe with us, and we always ensure you’re compliant with GDPR.

For us, the stability of our systems is crucial for our contact center, which is open every day from 7am to 11pm. Loxysoft meets all of our requirements, in addition to being flexible and always solving our challenges. We also think that Loxysoft knows our organization, culture and IT architecture well, and we are therefore still their customer.

— Jostein Lid, Sparebanken Vest

Be where your customers are

Be where your customers are

Our omnichannel routing makes sure that the right incoming interaction is directed at the most skilled and best suited agent, at the right time – making your customers feel valued, while ensuring your agents a controlled, stress-free and balanced work day!

Loxysoft

We guarantee to help you!

Even though the system is easy to use and built for self-service, we know that sometimes, you will need a helping hand and an expert you can trust.

At Loxysoft, we guarantee that you will get the help you need – whenever you need it.

Thus, the easy system will never limit the growth of your contact center.

Loxysoft

Our customer support promise

We are here for you. Therefore, we can guarantee:

  • Included customer support, guaranteed within the next business day
  • Drop in orders for paid professional services of up to one hour, guaranteed help within 2 business days
  • For our enterprise customers: Your own personal technical advisor – a dedicated, named consultant/advisor, available for you to answer questions, and guide you with decisions regarding your set up.
Loxysoft

Give the coach full control

Make changes in real-time

Through our new real-time tool, Playbook, you now get full control of your contact center. Through user-friendly “cards” that you add on to your screen, you will see all work in real time. This will help you encourage and challenge your employees, as well as detect and solve problems immediately when they occur.

Make changes as they occur:

Monitor queues (see the number of available agents and their status)

Monitor inquiries

Monitor agents on a queue

Monitor inquiries and service levels on a queue

Monitor a team with agents in detail

See important actions related to each agent, down to a detailed level: logged in time, number of inquiries, averages per hour, utilization rate, and efficiency

X
X

Standard

X

Professional

X

Enterprise

X

PBX

Choose the version that works best for you

Based on your needs.

Scale up and down on a monthly basis. You can also prepay for one year and save money!
Standard
390,-
From NOK 390,- per user / month
Professional
590,-
From NOK 590,- per user / month
PBX
149,-
From NOK 149, - per user / month
  • Sip Account
  • Browser-based
X

Standard startup package

X

Extended startup package

We will help you get started

Our team of experts will be happy to help you set up your perfect solution! They will be there in all stages of the process to make sure everything works perfectly, or to further customize the solution (if that's something you want, of course!). To make it easy, we offer 3 service packs - with guaranteed delivery time.
Standard startup package
  • Half day workshop
  • Call flow configuration
  • Configuration of routing and agents
  • Test and acceptance
  • Training
  • Guaranteed delivery time within 1 month
20.000 NOK
Extended startup package
  • Standard startup package
  • Configuration of pop-up windows and up to 2 standard CRM integrations
  • Configuration of optimized business process
  • Guaranteed delivery time within 2 months
40.000 NOK
Customized startup package
  • Custom implementation project, defined by your needs
  • Dedicated project manager and technical project group
  • Project plan with scope of work
  • Price and estimated delivery time are agreed case-by-case

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