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ProConnect

Omnichannel contact center in the clouds.

How it should be:

A contact center that understands your needs.

  • Simple scalability with endless potential
  • Connects all channels in one
  • 99.9% uptime guaranteed
  • Simple pricing
  • Supports your business processes
  • We guarantee to help you!

Functions

Connects all channels in one

ProConnect makes your conversations flow seamlessly through all channels. The result is an integrated, seamless and personal omnichannel experience for you and your customers.

Simple scalability with endless potential

Whether you are a small team with a couple of agents, or a large family of hundreds – our systems are auto-scale up and down, so you’ll never have to worry about that.

99.9% uptime guaranteed

We know that time can’t be wasted. That’s why we have built our platform on the most stable platform the net has to offer.

Quick start-up

We can get you started within minutes! A complete contact center can be configured in just one day.

Support for your business processes

Using our APIs, ProConnect will support and optimize your business processes through integrations with your customer or case management system.

A true cloud solution

ProConnect is built on the latest technology, designed for cloud security and scalability, with unlimited users, menus, queues and extensions. Your data is safe with us, and we always ensure you’re compliant with GDPR.

For us, the stability of our systems is crucial for our contact center, which is open every day from 7am to 11pm. Loxysoft meets all of our requirements, in addition to being flexible and always solving our challenges. We also think that Loxysoft knows our organization, culture and IT architecture well, and we are therefore still their customer.

— Jostein Lid, Sparebanken Vest

Be where your customers are

Be where your customers are

Our omnichannel routing makes sure that the right incoming interaction is directed at the most skilled and best suited agent, at the right time – making your customers feel valued, while ensuring your agents a controlled, stress-free and balanced work day!

Loxysoft

We guarantee to help you!

Even though the system is easy to use and built for self-service, we know that sometimes, you will need a helping hand and an expert you can trust.

At Loxysoft, we guarantee that you will get the help you need – whenever you need it.

Thus, the easy system will never limit the growth of your contact center.

Loxysoft

Our customer support promise

We are here for you. Therefore, we can guarantee:

  • Included customer support, guaranteed within the next business day
  • Drop in orders for paid professional services of up to one hour, guaranteed help within 2 business days
  • For our enterprise customers: Your own personal technical advisor – a dedicated, named consultant/advisor, available for you to answer questions, and guide you with decisions regarding your set up.

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